About
Heiner Offenbächer is an independent advisor focused on consumer and retail, platforms and B2B services.
He typically gets involved where strategic ambition is broad, priorities are unclear, the organization is not set up to deliver or results are not coming through. What initially looks like an isolated strategy, operating model or performance issue is often a combination of all three.
That is where he adds most value.
His background combines 18+ years across strategy consulting at Booz & Company, operating leadership at MediaMarktSaturn and five years of independent advisory under the hiconiQ brand.
Relevant experience
18+ years across strategy consulting, operating leadership and independent advisory.
40+ projects across consumer and retail, platforms and B2B services.
Senior-led impact
Direct senior involvement from start to finish — no junior handoffs.
Direct challenge and honest feedback.
Flexible support
Support tailored to the situation — from embedded leadership support to focused standalone advisory.
Scalable when needed through a trusted expert network.
Relevant experience
18+ years across strategy consulting, operating leadership and independent advisory.
40+ projects across consumer and retail, platforms, and B2B services.
Senior-led impact
Direct senior involvement from start to finish — no junior handoffs.
Direct challenge and honest feedback.
Flexible support
Support adapts to the situation — from embedded work to standalone advisory.
Scalable through a trusted expert network.
Clearer
direction.
Better
setup.
Stronger
results.
Strategy & business model
- Strategic direction and priorities
- Business model choices
- Value creation plan
Operating model
- Target operating model
- Steering & accountability
- Reorganization
Performance & turnaround
Performance & turnaround
- Productivity improvement
- Cost efficiency
- Turnaround delivery
Strategy & business model
- Strategic direction and priorities
- Business model choices
- Value creation plan
Performance & turnaround
Performance & turnaround
- Productivity improvement
- Cost efficiency
- Turnaround delivery
Operating model
- Target operating model
- Steering & accountability
- Reorganization
Deep
sector knowledge.
Fast context.
Clear judgment.
Sector expertise means understanding how a sector really works — the challenges it faces, the practical trade-offs, and the levers that truly drive results.
With a focused footprint in consumer and retail, platforms and B2B services, hiconiQ gets up to speed quickly and helps focus effort on the measures that matter most. This includes private equity-backed and listed businesses across these sectors.
Consumer & retail
-   Retail
-   Consumer products
Platforms & intermediaries
-   Marketplaces & intermediaries
-   Recurring-revenue models
Services & solutions
-   Business services
-   Software & SaaS businesses
Deep
sector expertise.
Fast context.
Sound judgment.
Sector expertise means understanding how a sector really works — the challenges it faces, the levers that move performance and the practical trade-offs behind better decisions.
With a focused footprint in consumer and retail, platforms, and B2B services, hiconiQ gets up to speed quickly and works from facts, not guesswork.
Consumer & retail
-   Retailers
-   Consumer goods
Platforms & intermediaries
-   Marketplaces
-   Intermediaries
-   Recurring-revenue models
Services & solutions
-   Business services
-   Software/SaaS businesses
Work done in real operating situations.
Selected projects delivered for clients.
Pivoted from growth-at-all-costs to profitability
Shifted from hands-off to operating group
Centralized operating model to cut costs and execute faster
Stopped cash burn and restored profitability
Reset value creation plan from overload to delivery
Work done in real operating environments.
Selected projects delivered for clients.
Pivoted from growth-at-all-costs to profitability
Shifted from hands-off to operating group
Centralized operating model to cut costs and execute faster
What clients say.
CEO
Platform CompanyCOO
Services CompanyCDO
Multi-Channel RetailerCEO
Tech CompanyRegional CEO
PlatformCOO
RetailerGet in touch to discuss your situation.
Let’s talk if you need clearer priorities, a stronger setup or measurable results to realize your strategic ambition.